For e-gift cards:

If your e-gift card has been lost, misplaced or stolen, please contact us with your email, tax receipt or original order number starting with END- and we will do be our best to assist you. Please be aware that we cannot replace gift cards if they have already been redeemed.

 

Physical gift cards should be treated like cash and cannot be replaced if lost/misplaced, so make sure you keep it somewhere safe.