Please check your junk mail or spam email folder. Sometimes our email cannot be identified and is automatically filtered as junk mail. If your gift card is not in your spam folder, please click here for assistance from our Customer Care team.

If it has been over our impacted time-frame of 5+ days for parcel orders, please contact us here and our customer service team will be in touch.

endota will happily exchange unused, unopened and resaleable goods within 30 days of purchase, with or without a receipt. In addition, we will gladly issue a full refund to the original payment method for any unused, unopened and resaleable merchandise that is returned within 30 days of the receipt of purchase.<br><br>For information about returning products purchased online, <a>click here</a>.</br><br>For information about returning products purchased in spa, <a>click here</a>.<br><br>Your gift card or e-gift card cannot be reissued, exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card) once the purchase has been made.

Zenoti is our bookings system that requires an account, and this account differs from a normal endota website account. For more information, follow the link below.

We kindly request a minimum of 24 hours' notice if you need to reschedule or cancel your appointment. Please note that cancellations with less than 24 hours' notice or missed appointments will incur a cancellation fee of 50% of the booking value.