i haven't received my e-gift card, what can i do? Please check your junk mail or spam email folder. Sometimes our email cannot be identified and is automatically filtered as junk mail. If your gift card is not in your spam folder, please click here for assistance from our Customer Care team Related articles what is the expiry date of my gift card? estimated arrival clients living with cancer i have sent an e-gift card to the wrong email, can you resend it? can i obtain a refund on my gift card if i change my mind?