30-Day Return Policy:
If you have purchased your Omnilux LED mask and it is unopened, it can be returned within 30 days of purchase. Please return to the spa of purchase, or if purchased online, contact our team at customercare@endota.com.au for authorisation before returning the product in its original, sealed condition.
Opened or Used Products:
Due to hygiene reasons, we do not accept exchanges or returns on opened Omnilux LED masks. Please choose carefully before ordering.
Warranty Coverage:
Omnilux LED masks purchased at endota come with a manufacturer's warranty, which covers the LED mask for 2 years and the controller for 1 year from the date of purchase. Should you encounter any issues with your device, please contact us at customercare@endota.com.au. We will handle communications with Omnilux on your behalf to ensure your issue is resolved promptly.
Warranty Claim Process:
Please contact our Customer Care team at customercare@endota.com.au with the details of the issue along with proof of purchase. Our customer care team will guide you through the warranty claim process and liaise with Omnilux to ensure a smooth resolution.
Exclusions:
Please note, the warranty does not cover damages related to:
•Accidents, misuse, abuse, or alterations.
•Servicing by unauthorised persons.
•Connection to incorrect power sources.
Use with unauthorised accessories.