booking cancellation policy We kindly request a minimum of 24 hours' notice if you need to reschedule or cancel your appointment. Please note that cancellations with less than 24 hours' notice or missed appointments will incur a cancellation fee of 50% of the booking value. Related articles arrival time how do i cancel a treatment made online (via zenoti) how to make a treatment booking via zenoti clients living with cancer i haven't received my e-gift card, what can i do?