For online product orders please allow for up to 3-5 working days for dispatch from our warehouse, and then further time for delivery from Australia Post. This varies depending on your location. For international orders, please allow 5-9 working days for delivery to metro areas. During peak sale periods, delivery may be longer due to the high volume of orders. If it has been over our extended time-frame of 10+ days for parcel orders, please contact us here