To cancel a treatment booking made via our online bookings system:
1. Log in to your account. Navigate to https://booking.endotaspa.com.au/webstoreNew/services and login to the account you made the booking under by clicking “Sign In” on the top right (desktop) or in the menu (mobile).
Note: this may be different to your account details on endota.com.au, as our booking system requires its own account.
2. Click your name.
After logging in, click your name in the top right (desktop) or in the menu (mobile).
3. Click 'Appointments'
On the "User Profile” account page, click ‘Appointments’ on the left (desktop) or on the top (mobile).
4. View and cancel your appointment
Within the appointments section, you should see all upcoming appointments. Click “cancel” on the appointment you wish to cancel.
Please note bookings within 24 hour cancellation period cannot be cancelled or amended online. To cancel or amend a booking within the 24-hour cancellation period, please contact the spa directly.
5. Enter comments and confirm your cancellation
Enter your reason for cancellation into the comment box before clicking “Submit”.
Note: You will not be able to proceed until you have entered information into the field. Cancellation charges may apply.*
6. Appointment has been cancelled
The cancelled booking should no longer be visible on your account screen.
Cancellation Fees*
Please note that cancellations with less than 24 hours' notice or missed appointments will incur a cancellation fee of 50% of the booking value.
If you are having trouble cancelling your booking, call or email the specific spa you have made the booking at (you can find this information at https://endotaspa.com.au/find-a-spa/). You will be unable to cancel appointments online within 24 hours of the actual appointment. Please contact the spa directly in this case.
Alternatively, you can contact our customer care team here. Please note, our Customer Care team will respond to enquiries within standard business hours (9am – 5pm, Monday to Friday), so time sensitive enquiries on the weekend will need to be directed to the relevant spa.